Shipping policy

Thank you for supporting K-Citizen! Because we operate on a mindful, made-to-order model, our shipping process looks a little different than standard corporate marketplaces. Please review our shipping guidelines below to understand how your custom order travels from our design team to your doorstep.

Our Production & Shipping Timeline

Because we value our planet and focus on intentional design, we do not keep pre-printed stock in a warehouse.

Every single order goes through a two-step journey:

Fulfillment (Making your item): It takes 2 to 5 business days to print, craft, and quality-check your custom items before they ever leave our facility.
Shipping (Delivering your item): Once your item is crafted, it is handed over to our carrier. Standard domestic delivery typically takes 3 to 6 business days depending on your location.

Total Estimated Wait Time: Please expect your unique pieces to arrive within 5 to 11 business days from the day you place your order. We appreciate your patience while we make your items one at a time!

Where We Ship 🌍

We are so excited to share our designs with a global community! Currently, K-Citizen offers shipping to the following destinations:

United States (all 50 states and Washington, D.C.)
Canada
United Kingdom

We are working to expand our shipping destinations in the future — stay tuned!

🇨🇦 🇬🇧 A note for Canada & UK customers: The price you see is the price you pay. We've already included any applicable taxes, customs duties, and import fees in our listed prices, so your package will arrive at your door with no surprise charges or additional fees upon delivery.

Please note: International shipments going to Canada and the UK may take slightly longer in transit due to standard customs processing times.

Shipping Rates & Delivery Options

We keep our shipping straightforward and predictable by offering a flat standard shipping rate at checkout.

Standard Shipping: Flat-rate shipping will be automatically applied to your order total at checkout based on your destination country.
Express Shipping: To ensure the highest print quality and keep our operations focused, we do not offer express or expedited shipping options at this time.

📅 A Note on Holiday Delays

We love celebrating the seasons with you, but please keep in mind that shipping networks across the country experience massive surges during major holiday seasons (such as November through December).

During these peak times, both our printing fulfillment facilities and mail carriers may take a few extra days to process and move packages. We highly recommend placing your holiday orders well in advance to ensure they reach you or your loved ones in time!

Tracking Your Order

As soon as your custom order is printed and packed, you will receive a shipping confirmation email containing your tracking link. Please allow up to 24 to 48 hours for the shipping carrier to update the tracking status once it has been scanned into their system.

Items Arriving Separately

To get your items to you as fast as possible, orders with multiple items may ship from different fulfillment facilities. If you receive a package with only part of your order, please don’t worry! The rest of your items are safely on the way and will arrive in separate packages shortly. You will receive separate tracking links for each shipment.

Address Responsibilities & Corrections

We want to make sure your package finds its way to you safely! Please double-check your shipping details before submitting your order.

Before Shipment: If you notice a typo in your address, please email us immediately at hello@k-citizen.com. If your order hasn't entered production yet, we will do our best to update it, though we cannot guarantee changes once processing begins.
Returned to Sender: If a package is sent back to us due to an incorrect or incomplete address (e.g., a missing apartment number), you will be responsible for the reshipment fees to send it out again.
Delivered to Wrong Address: If a package is successfully delivered to an incorrectly entered address and is not returned to us by the carrier, K-Citizen cannot recover the items or issue a refund or free replacement.

Lost, Stolen, or Delayed Packages

Once your package is printed, packed, and handed over to the shipping carrier, it is securely in their hands. K-Citizen is not financially responsible for packages that are delayed by the carrier, or marked as "Delivered" but stolen from a porch or mailbox.

If your tracking link shows your package was delivered but you cannot find it, we recommend:

Waiting 24 to 48 hours (carriers occasionally mark packages as delivered early).
Checking with neighbors, building managers, or your local post office.
Filing a missing package claim directly with the shipping carrier.